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Terms & conditions

We reserve the right to apply without notice variations and finishes.

Where a colour is mentioned this is a finish and might not be the actual product used.

i.e. gold might be a colour rather than actual gold.

No part of this publication can be reproduced without prior written permission from Vogue Clocks.

Our terms will apply to all your purchases of items from the retail section of our Web Site,www.vogueclocks.co.uk ('we' or 'us').    Please read this document carefully and print it off or download it before placing your order.

We reserve the right to change any of our terms and conditions. Please check them before you make a new purchase.

Data protection and privacy statement

We operate a strict Data Protection and Privacy Policy, payment only on line we do not accept payment over the phone.

Payment;  You can pay for your order by Visa, MasterCard, Delta/Connect, or Switch/Maestro and Paypal. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.

Your agreement with us:  We will confirm acceptance (or otherwise) of your order as soon as possible, either by email if your order is placed on-line and we will then process the order and charge your credit/debit card. The processing of a payment and acknowledgement of an order does not constitute a legally binding contract. A binding agreement arises once we deliver your order. We reserve the right to refuse or cancel an order and refund payment.

We use Royal Mail/Parcel Force/DPD & other couriers for all our deliveries but we do not accept responsibility for Royal Mail/Parcel Force/DPD and other couriers’ delivery times.

Delivery UK Mainland only. contact us for a quote to other areas.

If the box is marked/dented/punctured on delivery, do not refuse the box but sign as damaged box. Please check the contents & inform us of the damage within 24 hours of receipt. 'see TnC’s. Returns/faulty’ Outside the UK Customs clearance is the responsibility of the end consumer. Returns to UK base must be in original packing at the consumers cost.

Delivery times

see delivery section on our web site.

Guarantees

1/(Floor and mechanical clocks). These Clock movements are supplied with a 2 year warranty.

2/(Non mechanical clock) All quartz clocks are guaranteed for 1 year. 

3/ The warranty is limited to the original consumer purchasing the clock and does not cover set-up costs (including hammer adjustments, lubrication, broken suspension springs, unauthorised repairs or clocks that have been re-shipped. Damage to clock due to negligence or any modification will not be covered under our warranty.

Should you experience any problems with the goods you should contact us.

If your goods develop a problem within timescale, then please return the faulty product by (signed for) post in the original packaging or suitable packaging so as to ensure that goods reach us in good condition. It is customer’s responsibility to bear the cost for returns.

We will not be held responsible for damage to any goods in transit on their way back to us.

We will then repair or replace the faulty item as per our T&C.

Faulty items / Returns Policy.  If you receive a faulty item or it becomes faulty whilst in its warranty period, we will be happy to repair or if uneconomical replace the item.  In all cases, you must first follow our simple returns procedure. First email us with full details of the fault in some instances we may be able to provide information that cures the problem such as correct settings or send replacement parts. If this is not the case, we will send you a returns number by email with full details of how to return the product. It's your responsibility and cost to return the goods undamaged in the original packing and avoid further damage you must remove any items that might cause further damage in transit, such as loose/damaged/broken items/parts. If the items arrives damaged in a damaged box and wasn't signed as damaged box you agree to return at your cost the boxed / item for refund.

Once we receive the product back a member of the returns staff will inspect and test the product. We will notify you of our findings and if the item is found to be faulty we will either repair or if not viable replace the item and return item to you.  

We process returns in the order they are received and we do try to have a repaired  or replacement clock returned to you as soon as possible, normally within a few working days. However in busy periods this may not be possible and it may take up to 10 working days.

Please note that items received without a returns number may be refused.

Changing your mind or unwanted items.

In compliance with the Distance Selling Regulations you have the right to tell us that you wish to cancel your order at any time before goods are delivered to you for any reason.

The Consumer Protection (Distance Selling) Regulations also say, a consumer has 14 working days cooling off period to withdraw from a contract that they enter with a supplier (not including Floor clocks which have been made/finished to order for you)

Goods should be returned in the original packaging, as new, within 14 days and unused. If you wish to return your product you must email us clearly stating your full details and invoice number. You must notify us within the 14 working days starting from the day you take delivery. You will then be given a returns number and the product must be returned by you in the original box and packed to avoid damage.

Please note Floor Clocks and specialised products that have been made to order and/or personalised. Carriage charges are incurred between factories and to you the customer. These costs are service charges included in the sales prices and therefore non-refundable. On this basis, it is not possible for these Floor clocks to be returned and refunded if not required. Please beware before placing your order. We will then refund the cost of your goods less any expenses incurred within 30 days or receipt of your cancellation.

In all cases items being retuned must have all their original packaging, along with all accessories received with it, any sealed items must still be sealed and unused. However, we will not refund the cost of returning any items that are unwanted and if you request a collection or return without following our returns policy, this cost will be deducted from your refund. If the item has been unpacked & used, we reserve the right to charge a re-stocking/re-packaging fee of 15%.

Complaints procedure

If your product is found to be faulty we will pay for the postage costs (standard recorded postage only, we do not refund any special service such as next day and the insurance element). If the item is found not to be faulty you may be charged for postage costs.

In the first instance please contact us and we will do everything we can to rectify your complaint as quickly as possible.  If, in the unlikely event, you wish to make a complaint, then please contact us via e-mail titled ‘Customer Care Department’.

We shall then fully investigate the matter and contact you within 5 working days from receipt of contact, via e-mail. This guarantee is in addition to any warranties or a condition implied by law and nothing in these terms affects your statutory rights.

Delay or failure to perform

We shall not be liable, if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control. e.g. an act of God, explosion, flood, fire and accident.  War or civil disturbance, strike, industrial action or stoppages of work, any form of government intervention, a third-party act or omission, failure by you to give us a correct email or delivery address or notify us of any change of address. We will not be liable should you fail to collect your goods from a parcel office within 7 working days or for failed delivery attempts.  Postal company errors or strikes.  If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.

Caring for your purchase

Always refer to the operating, care and maintenance instructions in relation to each product.

The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.

UK Governing law

All contracts formed between us for the purchase of items from this Web Site shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.

If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Feedback

Please tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by email or by contacting our customer services department.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.

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